The Strategic Services Executive had scheduled a planning day for the branch to further develop their customer centric model and determine how services and solutions would be developed over the coming year.

ACTION

Thornton Mack was called in at short notice to facilitate the day, to enable the whole team – including the lead Executive – to participate in activities. An agenda was built with the Executive and key personnel to provide the outcomes discussed.

END RESULT

On the day, all attendees enthusiastically participated in the activities and the branch took away valuable ideas, feedback and clear outcomes to form the basis of their plan.