A new, standardised approach for allocating and managing a performance based funding arrangement across a government owned health services network was planned to enhance process efficiency and drive quality outcomes. To achieve a successful transition, all impacted employees would need to understand the rationale for, and adopt, new business processes, procedures, system and reporting requirements.


A training strategy and plan was developed to support the transition. Insight was gained through analysis of current plans and consultation with key stakeholders and business managers with responsibility for delivery of project outcomes. Audience groups were identified and roles and responsibilities defined. Based on an understanding of the changes and impact on employees, a variety of learning solutions and support materials were developed to provide a targeted response to meet individual learning needs. Practical methods of training and re-usable materials were designed in consideration of logistical constraints and staff availability.

End result

An overall framework for learning, incorporating a blended learning approach, was adopted by the client and the training schedule, which defined the audiences, facilitators, duration, location and dates for each learning solution was successfully implemented.